Last Updated: 24 October 2026
At The SunRiseMarket, we want you to be completely satisfied with your purchase.
If you’re not happy with a product you’ve bought from us, this policy outlines the conditions under which you can return or exchange it.
1. Eligibility for Returns & Refunds
- Return Window: You have 7 days from the delivery date to request a return.
- Condition of Product:
- Must be unused, in original packaging, and include all accessories/manuals.
- Must show no signs of damage, wear, or tampering.
- Proof of Purchase: A valid order number or receipt is required.
Non-Returnable Items (if applicable)
- Opened software, digital downloads, or personalized/customized products & other item.
- Products damaged due to misuse or improper handling.
2. How to Initiate a Return
- Contact Us within the return window at [email protected] with your order number and reason for return.
- Wait for Approval – We’ll review your request and provide return instructions.
- Ship the Item Back – Pack it securely and include all original components.
- Refund/Exchange Processed – Once we receive and inspect the item, we’ll proceed with your refund or replacement.
3. Refund Process
- Approved Returns: Refunds will be issued to the original payment method within 7 business days after we receive the item.
- Shipping Costs: Return shipping is the customer’s responsibility, unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
- If you need a replacement (e.g., wrong size, color, defective product), we’ll ship a new item once the original is returned.
- Exchanges are subject to product availability.
5. Defective or Damaged Products
- If any products item arrives defective or damaged, contact us within 7 days for a free return/replacement.
- Provide photos/video proof if requested.
6. Warranty Claims
- Some products* come with a manufacturer’s warranty. Contact us for assistance with warranty claims. T&C Apply*
7. Cancellations
- Orders can be canceled within 48 hours of placement if not yet shipped.